Turn SMS Into a
Real Conversation
with Your Customers
Go beyond one-way blasts. With CheapSMS Two-Way SMS, your customers can reply, respond, and interact — keyword automation, virtual numbers, live inbox management, and webhook integration all in one powerful platform.
What is Two-Way SMS?
Two-Way SMS allows your customers to reply to your messages — and your system to respond back automatically or route replies to your team. It transforms SMS from a broadcast channel into a real-time, interactive communication tool. Use it for customer support, surveys, order confirmations, feedback collection, appointment booking, and more — all over plain SMS, with no app required.
- ✓Customers reply to your SMS using normal text messages
- ✓Keyword triggers auto-respond in under 2 seconds
- ✓Virtual long numbers (VLN) dedicated to your brand
- ✓All replies land in your unified inbox or webhook endpoint
- ✓Route replies to your CRM, helpdesk, or custom app
- ✓Automatic STOP/UNSUBSCRIBE handling for compliance
- ✓Works on every phone — no app, no internet needed
Everything You Need for Real SMS Conversations
A complete two-way SMS toolkit — keyword automation, virtual numbers, live inbox, CRM webhooks, and smart routing built into one platform.
Set Up Keywords, Automate Replies
Configure any keyword and the automated response you want to send back. When a customer texts that word to your virtual number — the reply fires instantly, 24/7, without any human involvement.
| DEALS | → Send today's offers + discount code 💬 Auto reply in <2s |
| ORDER | → Fetch order status from CRM, reply with details 🔗 Webhook triggered |
| HELP | → Send support menu + agent contact info 📥 Ticket created in Freshdesk |
| VOTE 1 | → Record vote, send confirmation + result so far 📊 Poll response logged |
| BOOK | → Trigger appointment booking flow over SMS 📅 Calendar integration |
| STOP | → Auto opt-out + TRAI compliant confirmation 🛡️ DND list updated instantly |
Receive Replies via Webhook
Every inbound SMS fires a real-time POST to your endpoint. Parse the keyword, sender number, and message body to trigger any action in your system.
A Two-Way SMS Conversation in 4 Steps
From your outbound campaign to the customer's reply to your automated response — the entire loop completed in seconds.
Every Way to Use Two-Way SMS
From customer support to appointment booking — any interaction where you need a reply, Two-Way SMS handles it better than email, app, or call.
Transforming Customer Communication Across Every Sector
Two-Way SMS works wherever customers need to respond — every industry benefits from making SMS a dialogue instead of a monologue.
CheapSMS vs Other Two-Way SMS Platforms
Why 1 Lakh+ businesses choose CheapSMS for their two-way conversational SMS over Twilio, Exotel, Kaleyra, and others.
| Feature | ✦ CheapSMS | Twilio | Exotel / Kaleyra |
|---|---|---|---|
| Keyword Automation | ✔ Unlimited keywords | Via Messaging Services (complex) | Limited keyword support |
| Virtual Long Numbers (India) | ✔ Instant provisioning | Not available in India | ✔ Available |
| Unified Reply Inbox | ✔ Full team inbox | ✘ Build your own | Basic inbox only |
| Real-Time Webhooks | ✔ Sub-2 second | ✔ Yes | ✔ Yes |
| CRM Integrations | 50+ native integrations | Via Zapier / custom | 10–15 integrations |
| Auto Opt-Out Compliance | ✔ Fully automated | Manual setup required | Semi-automated |
| Price Per Inbound SMS | ₹0.05/inbound | ₹0.45–0.70/inbound | ₹0.10–0.20/inbound |
| Setup Time | Live in 2 hours | Days of development | 24–48 hours |
Simple Two-Way SMS Pricing
Pay for outbound SMS sent + a small per-reply fee for inbound. No monthly fees on Starter. Includes virtual number rental.
- 1 Virtual Long Number
- Up to 20 keywords
- Auto-reply templates
- Unified inbox
- Webhook support
- Auto opt-out management
- Email & chat support
- Up to 5 Virtual Long Numbers
- Unlimited keywords
- Multi-step conversation flows
- CRM & helpdesk integrations
- Real-time analytics dashboard
- Smart reply routing by keyword
- Team inbox with assignments
- 24/7 WhatsApp + phone support
- Unlimited Virtual Numbers
- Dedicated short code option
- Custom conversation flow builder
- On-premise deployment
- Custom CRM integration
- SLA guarantee with penalty
- Dedicated engineering support
- Custom DLT & compliance docs
* Virtual Long Number rental: ₹500/month per number. All prices exclude GST. Contact us for custom volume pricing.
Real Businesses, Real Conversations
Feedback from companies that turned one-way SMS broadcasts into two-way customer conversations with CheapSMS.
"We replaced our call centre for appointment confirmations with Two-Way SMS. Patients reply YES or NO, the system updates our calendar automatically. No-show rate dropped from 28% to 9%. Saves us 40 hours of staff time a week."
"Our customers love being able to text 'ORDER' and instantly get their delivery status. The keyword automation handles 3,000+ daily enquiries without any human agent. Our support ticket volume dropped 60% in the first month."
"We run post-training NPS surveys entirely via Two-Way SMS. 68% response rate — compared to 12% for our email surveys. The webhook integration pushes results directly into our Salesforce dashboard. Setup took 3 hours with CheapSMS's support."